In consideration of services provided to you by Domestic & Commercial Energy Assessors Ltd as described on this web site you agree to make the appropriate payment and to be bound by these terms and conditions.
The information and documents we provide for you are electronic copies of authentic documents held by the Land Registries of England and Wales, Scotland, Northern Ireland, the Republic of Ireland, The Isle of Man and the Channel Islands and/or their agents. We do not take responsibility for errors made by the various Land Registries. The information we provide is as provided by them. Neither we nor any third party shall be liable to you or to any third party for any loss or damage, direct, indirect, implied or consequential arising from any inaccuracy or incompleteness, or in delays in the delivery of the said information supplied via this web site. Neither shall we be responsible for loss of business, profits or damages arising therefrom, either in tort, contract, misrepresentation or similar.
Electronic information processed over the internet or by email may be subject to delays or losses beyond our control. Neither we nor our information provider shall be liable for any losses arising therefrom.
We agree to take payment from you by credit card. In consideration of this you agree not to cancel credit card payments made by you. Cancellation of credit card orders following a purchase on your behalf may result in both civil and criminal proceedings against you.
You will be notified by email as soon as soon as your documents are ready (usually the same day of receipt of instructions if ordered during office hours). They will be uploaded to your MyAccount page on our website, and you will be able to access them straight away by logging in.
When buying goods and services on the internet you are entering into a binding contract. The law which applies to this contract is UK law.
As our service is one which is to be provided within a period of less than 7 working days your right to a "cooling-off" period under the Distance Selling Regulations does not apply. You may, however, still cancel, provided that you do so before we begin to process your order. As a general rule we begin to process your order within minutes of receiving it so you must send an email to us straight away to paul@domcom.co.uk. Cancellation can only be accepted if we have not already begun to process your order. Emails sent to other email addresses are not likely to be seen in time to cancel before processing your order. During regular office hours (8:30 am to 5:30 pm during week days) cancellation would normally have to be made within the first 5 minutes of submitting your order. During out of office hours cancellation can normally be made at any time prior to the beginning of the next office hour.
Refunds Policy
In carrying out our searches we incur disbursements and therefore refunds have been restricted to the following circumstances:
Where Registered Old Deed Searches are made but Old Deeds are not available, if another search cannot be substituted for it, e.g. a Title Register search, then the fee for the Registered Old Deed search will be refunded in full.
Where a a Folio Search is made in Northern Ireland but the property is unregistered a partial refund of £15 plus vat will be given.
Discretionary refunds may be given but only rarely. Any such will be at the sole discretion of Domestic & Commercial Energy Assessors Ltd and will generally only be given in exceptional circumstances.
Intellectual Property and Copyright
You acknowledge that you do not acquire any property rights in database information provided to you either through ourselves or any one else from whom we have obtained the information.
Domestic & Commercial Energy Assessors Ltd and its logo are the trademarks of Domestic & Commercial Energy Assessors Ltd and remain the property of Domestic & Commercial Energy Assessors Ltd. Through your use of our website you may also access registered trademarks of database providers other than ourselves. Unless otherwise provided for under these terms and conditions, you are not provided any authorisation to reproduce or utilise Domestic & Commercial Energy Assessors Ltd or other database provider trademarks or logos for any activity other than those prescribed under these terms and conditions. All trademarks remain the property of their registered owner.